Support connected to your operation.

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About
the service

A team always available with continuous assistance, visibility, and real-time response.

24/7 Availability

Continuous support to resolve incidents without affecting operations.

CRM Microsoft Dynamics 365

Online management of queries, cases and operational follow-ups.

Dedicated Key Account Managers

Local and regional teams focused on building strong relationships and delivering exceptional service.

Single contact point

One clear and streamlined way to connect.

How we
do it

Integrated support

Expert teams, digital tools, and continuous account supervision.

Data that supports
our operation

We ensure fast response, traceability, and consistent operational continuity.

Service review

Weekly, monthly, and quarterly performance reviews with KPIs. Automated delivery of standard and customizable reports, scheduled to meet your required frequency.

Real-time digital tracking

Updated status of each case, order or request through our call center and/or digital tools.

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+ Speed

Continuous improvement projects: Development of Initiatives aligned with customer’s needs.

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100%

Satisfaction measurement: Periodic surveys that allow the identification of opportunities for continuous improvement.

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100%

Specialized team: Expert on-site support with visits to stores and operational points to better understand business dynamics.

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100%

Structured case record: Complete history of requests and resolutions within the CRM system.

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